Shipping & Delivery
Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind.
Please refer to the FAQs below if you met one of these situations:
* Check/Track Order Status
- If your order has been shipped out, a Tracking Number will be sent to you via email.
- Contact our Customer Service at: email@example.com when you have any doubts referring to your orders.
* Why isn't the tracking data showing on my tracking number?
- For U.S. orders: Tracking numbers may take up 7-10 days after an order has been processed for tracking data to show.
- For international orders: Tracking numbers may take up 10-15 days after an order has been processed for tracking data to show.
- If it has been more than 10 days on a U.S. order or more than 15 days on an international order and your tracking data is still not showing, please get in contact with our Support Team at firstname.lastname@example.org.
* I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
- For U.S. orders, if a package has not been successfully delivered and it has been more than 60 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 60 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
- For international orders, if a package has not been successfully delivered and it has been more than 45 days and tracking data is showing we will replace or refund these orders.
If your item has not arrived within the time frame, contact Unifury Customer Service at email@example.com and we will do our best to help you!
* How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
* International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
Please contact our Customer Service at: firstname.lastname@example.org when you need any further details of your orders. Thank you!